FlixFinder Privacy Policy

This Privacy Policy explains how FlixFinder collects, uses, stores, discloses, and protects information when you access or use the FlixFinder website, app, and related services (together, the "Service").

This Policy should be read alongside:

Terms of Service: Terms of Service

Cookie Policy: Cookie Policy

Where terms are not defined in this Privacy Policy, they have the meanings given in the Terms of Service.

1. Purpose and scope

1.1 What this Policy covers

This Policy applies to information we collect from you, about you, or generated through your use of the Service, including when you:

browse the Service without an account

create or use an account

use free, paid, trial, or experimental features

contact support or provide feedback

interact with third party links or integrations via the Service

1.2 Service evolution

FlixFinder is designed to evolve. Features, data sources, and product offerings may change over time. As the Service changes, we may update how information is collected and used. Your continued use of the Service confirms you accept this Policy as it exists at the time of your use.

1.3 Personal information vs non personal information

Some information we collect identifies you directly (for example, your email address). Other information is technical, behavioural, aggregated, or derived (for example, anonymous usage trends). This Policy applies to both, although applicable privacy laws may treat them differently.

2. Information we collect

We collect information in three main ways:

information you provide directly

information collected automatically when you use the Service

information received from permitted third party sources

2.1 Information you provide to us

This can include:

2.1.1 Account details such as email address, username, password (stored in hashed form), and account preferences

2.1.2 Subscription and billing status such as plan tier, renewal state, payment processor identifiers, transaction status, and invoices or receipts where applicable

2.1.3 User content and interactions such as watchlists, favourites, lists, ratings, reviews, notes, feedback, and content reports

2.1.4 Communications such as support requests, emails, or messages you send to us, including any attachments you provide

2.1.5 Verification details where we require steps to protect the Service, such as account recovery information or anti abuse verification (where legally permitted)

2.2 Information collected automatically

When you use the Service, we may automatically collect:

2.2.1 Usage data such as search terms, filters used, pages viewed, clicks, scroll behaviour, feature usage, and time spent

2.2.2 Device and technical data such as device type, operating system, app version, browser type, language settings, and general configuration

2.2.3 Identifiers such as IP address, device identifiers, advertising identifiers (where enabled), and session tokens

2.2.4 Log and diagnostic data such as crash reports, error logs, performance metrics, and debugging events

2.2.5 Approximate location derived from IP address to support regional availability and security controls (this is not precise GPS location unless you explicitly enable location permissions in a mobile app feature)

2.3 Cookies and similar technologies

We use cookies and similar technologies (such as local storage, pixels, SDKs, and device identifiers) to:

operate core features such as sessions and security

remember preferences such as filters and watchlists

measure performance and usage

detect fraud and abuse

support marketing measurement where enabled

For more detail, refer to our Cookie Policy: Cookie Policy. You can also control cookies through browser settings, although disabling some cookies may impact functionality.

2.4 Information from third parties

We may receive information from third parties where permitted, such as:

2.4.1 Payment processors and app stores for billing status, charge success or failure, refunds, and subscription identifiers

2.4.2 Analytics providers for aggregated measurement and performance insights

2.4.3 Advertising and attribution partners where enabled, for campaign measurement and conversion reporting

2.4.4 Content data providers relating to titles, cast, and availability metadata, which generally does not identify you personally but may be combined with usage information to provide personalised experiences

We do not control third party privacy practices. Where relevant, you should review their privacy policies.

3. How we use information

We use information to operate, maintain, secure, and improve the Service. Typical purposes include:

3.1 Providing and operating the Service

creating and managing accounts

enabling core functions, navigation, and search

storing preferences and user lists

delivering requested features and content displays

3.2 Personalisation and recommendations

showing content suggestions based on searches, favourites, and interactions

prioritising or tailoring results and discovery features

remembering preferences across sessions

Personalisation may involve automated processing. It is not intended to produce legal or similarly significant effects about you.

3.3 Analytics and product improvement

understanding how the Service is used

diagnosing issues and improving performance

developing new features and retiring underused ones

forecasting demand and supporting business planning

3.4 Safety, fraud prevention, and enforcement

protecting accounts and preventing unauthorised access

detecting suspicious activity, scraping, automation abuse, or manipulation

enforcing Terms of Service and usage limits

protecting our systems, users, and partners

3.5 Communications

responding to support requests

sending service messages such as security alerts or important account notices

sending marketing messages where permitted by law and where you have not opted out (if applicable)

3.6 Legal and compliance

complying with legal obligations and lawful requests

maintaining records for tax, accounting, or dispute resolution

protecting legal rights and preventing harm

4. Legal bases for processing

Depending on your jurisdiction, we rely on one or more lawful bases to process information, including:

Contract: to provide the Service and fulfil our obligations to you

Legitimate interests: to improve the Service, secure it, prevent abuse, and understand usage (balanced against your rights)

Consent: where required, such as certain cookies, marketing communications, or optional permissions

Legal obligations: where we must retain or disclose information under law

If your jurisdiction does not use this framework, we process information in accordance with applicable local privacy requirements.

5. Sharing and disclosure

We may share information where reasonably necessary to operate, improve, support, secure, or monetise the Service, subject to applicable law.

5.1 Service providers and contractors

We may share information with vendors that help us run the Service, such as:

hosting and infrastructure providers

database and storage providers

analytics and performance monitoring

customer support tools

email delivery providers

security and fraud prevention providers

These providers are generally permitted to process information only on our instructions and for the services they provide.

5.2 Payment providers

If you purchase a Subscription, payment processing is handled by third parties (such as app stores or payment processors). We receive confirmation details such as payment status, but we generally do not receive your full card details.

5.3 Advertising, marketing, and measurement partners

Where enabled, we may share limited information to measure campaigns, attribute sign ups, or understand marketing performance. Where required by law, we will obtain consent before enabling such sharing.

5.4 Corporate transactions

If we undergo a restructure, merger, acquisition, financing, or sale of assets, information may be disclosed as part of that process, subject to confidentiality obligations and applicable law.

5.5 Legal disclosures

We may disclose information where required by law, court order, or valid legal process, or where we reasonably believe disclosure is necessary to:

comply with legal obligations

protect the rights, property, or safety of FlixFinder, users, or others

investigate fraud, security incidents, or abuse

5.6 Aggregated and de identified information

We may share aggregated or de identified information that does not reasonably identify you. This may be used for analytics, reporting, business planning, and commercial insights.

6. International data transfers

Your information may be processed in countries other than your country of residence, including where our providers operate. Where required by law, we take steps designed to protect information during cross border transfers, such as contractual protections and security controls.

7. Data retention

7.1 Retention approach

We retain information only for as long as necessary to fulfil the purposes described in this Policy, including security, compliance, and operational needs.

7.2 Retention can vary

Retention periods vary depending on the type of information and why it is processed. For example:

account data may be retained while your account remains active

security logs may be retained for a period to detect abuse and protect systems

billing records may be retained to meet tax or accounting obligations

backups may retain information for a limited time after deletion

7.3 Deletion, anonymisation, aggregation

We may delete, anonymise, or aggregate data over time. Some information may persist in backups for a limited period even after you delete it or request deletion.

8. Security

8.1 Protective measures

We use reasonable technical and organisational measures designed to protect information, which may include access controls, encryption in transit, secure storage practices, monitoring, and incident response procedures.

8.2 No perfect security

No system is guaranteed to be secure. We cannot guarantee absolute security of your information, and you use the Service at your own risk.

8.3 Your role

You are responsible for keeping your login credentials confidential and for using appropriate security on your devices.

9. Your rights and choices

Depending on your jurisdiction, you may have rights such as:

access to personal information we hold about you

correction of inaccurate information

deletion of personal information

restriction or objection to certain processing

portability of your information

withdrawal of consent (where processing is based on consent)

opting out of marketing communications

You can exercise rights by contacting us at: [Insert Support Email]. We may need to verify your identity before responding.

If you opt out of marketing messages, you may still receive service related communications such as security notices or billing updates.

10. Children and age compliance

FlixFinder is not intended for use by individuals below the applicable age or content rating thresholds in their jurisdiction.

We do not knowingly collect personal information from children where prohibited by law. If you believe a child has provided personal information, contact us and we will take reasonable steps to delete it.

Users are responsible for ensuring access and information shared through the Service complies with age related requirements.

11. Third party links and services

The Service may link to Third Party Services (including streaming providers) and may display third party content metadata. We are not responsible for third party privacy practices.

When you click a third party link, your interaction may be governed by the third party's terms and privacy policy.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect when published, unless stated otherwise. Where required by law, we will provide notice in an appropriate manner.

Your continued use of the Service after updates constitutes acceptance of the updated Policy.

13. Contact

For privacy enquiries, requests, or complaints, contact us at:

Email: support@flixfinda.com

If you are located in a jurisdiction that provides a right to lodge a complaint with a regulator, you may also contact your local data protection authority.

Definitions

Term	Meaning
FlixFinder, we, us, our	The operator of the FlixFinder Service.
Service	The FlixFinder website, app, and related services, features, and pages.
You, your, user	Any person accessing or using the Service, including visitors, registered users, and subscribers.
Personal information	Information that identifies you, or could reasonably identify you, either on its own or when combined with other information.
Non personal information	Information that does not directly identify you, including aggregated, anonymised, or statistical information.
User Content	Content you submit to the Service, such as watchlists, favourites, ratings, reviews, notes, and feedback.
Usage data	Information about how you use the Service, such as searches, clicks, filters, pages viewed, and time spent.
Device data	Technical information about the device and software you use to access the Service, such as device type, OS, browser, app version, and language settings.
Identifiers	Data used to recognise a device or session, such as IP address, cookie IDs, session tokens, device IDs, or advertising IDs (where enabled).
Cookies and similar technologies	Cookies, local storage, pixels, SDKs, and comparable technologies used to operate the Service, remember preferences, measure usage, and support security and marketing measurement (where enabled).
Third Party Services	External platforms and providers we link to or use, such as streaming providers, analytics services, payment processors, and app stores.
Service providers	Third parties who process information on our behalf to help run the Service (for example hosting, analytics, support tools, and security).
Aggregated or de identified data	Data that has been combined or processed to reduce identifiability, used for analytics, reporting, and service improvement.
Consent	A clear permission you give for specific processing activities, where required by law (for example certain cookies or marketing).
Applicable law	Privacy, consumer, and other laws and regulations that apply to your use of the Service based on location and context.